Article
Article name Мedia Text: Communication Tactics for Building Trust
Authors Teplyashina A.N. Doctor of Philology, Professor, a-nik@list.ru
Bibliographic description Teplyashina A. N. Мedia Text: Communication Tactics for Building Trust // Humanitarian Vector. 2024. Vol. 19, no. 3. P. 84–93. DOI: 10.21209/1996-7853-2024-19-3-84-93.
Section Sociocultural Space of the Media
UDK _070.4
DOI 10.21209/1996-7853-2024-19-3-84-93
Article type
Annotation Using the activities example of journalist-podcaster, Kommersant media holding expert Daria Tsivina, the article examines communicative tactics for building trust as an media culture integral part. One of the main reasons for the article topic relevance is the transformation of the formation processes and trust manifestation in a journalist associated with the development of information and communication technologies and convergence processes. Media trust is a key concept in the overall assessment of the journalistic text quality. We show the relationship between the main trust elements, which is understood as the truthfulness of words, actions, emotions and motives. The article presents the empirical study results, the purpose of which is to identify journalistic communication tactics that are of particular importance in the media trust formation. Nonverbal communication – voice intonation – is the most important, along with verbal, means of communication and influence. The features of nonverbal communication compared to verbal communication are described.Leading qualities determined based on the study results are indicated, which include speech skills (speech technique), communication skills (speech logic, emotional content); persuasiveness, ability to present information; erudition. To achieve the study purpose, an online survey was conducted. The research process used the content analysis method, as well as lexical-semantic and morphological analysis. It is concluded that the podcast is an audio version of a written text. This is one of the main differences between the podcast format and other formats of modern media discourse, which allows us to explore the author’s speech techniques. It can be concluded that the Tsivina’s texts lexical features show that the restaurant critic views his own podcast as an effective means of communication with the audience. In general, the podcast “Restaurant Criticism with Daria Tsivina” is characterized by a clear, concise structure and the use of easy-to-understand morphological units. Prosody as a super segmental phonological phenomenon in context. This study suggests that the podcaster must take into account prosody as a super segmental phonological phenomenon that is critical to the trust formation.
Key words podcast, media trust, prosody, intonation, convergence
Article information
References 1. Kuznetsova, E. I. The phenomenon of digital mediatization: an axiological aspect of social communication. Humanitarian Vector, no. 2, pp. 154–160, 2022. DOI: 10.21209/1996-7853-2022-17-2-154-160. (In Rus.) 2. Erofeeva, I. V., Safronova O. V. Axiological culture of a journalist in the information era. Humanitarian vector, no. 4, pp. 128–137, 2022. DOI: 10.21209/1996-7853-2022-17-4-128-137. (In Rus.) 3. Schöps, J. D., Reinhardt C., Hemetsberger A. Sticky market webs of connection – human and non-human market co-codification dynamics across social media. European Journal of Marketing, no. 13, pp. 78–104, 2022. (In Eng.) 4. Nazarov, M. M., Ivanov, V. N., Kublitskaya, E. A. Media, institutions and trust of Russian citizens. Bulletin of the Russian Peoples’ Friendship University, no. 2, pp. 277–288, 2019. DOI: 10.22363/2313-2272-2019-19-2-277-288. (In Rus.) 5. Mond, D. L. Trust as a personal benefit in the context of social capital. Sociological Research, no. 8, pp. 143–153, 2023. DOI: 10.31857/S013216250027377-7. (In Rus.) 6. Erofeeva, I. V., Prostakishina, N. V. Axiology of the media image of the Trans-Baikal region. Humanitarian vector, no. 1, pp. 96, 2022. DOI: 10.21209/1996-7853-2022-17-1-95-105. (In Rus.) 7. Burd`e, P. Forms of capital. Economic sociology, no. 5, pp. 60–75, 2002. (In Rus.) 8. Lahno, B. Trust and Emotion. The Routledge Handbook of Trust and Philosophy. New York, N. Y.: Routledge, Taylor & Francis, 2020. P. 147–159. (In Eng.) 9. Lim, C., Im, D-K., Lee, S. Revisiting the “Trust Radius” Question: Individualism, Collectivism, and Trust Radius in South Korea. Social Indicators Research, no. 153, pp. 149–171, 2021. DOI: 10.1007/11205-020-02496-4. (In Eng.) 10. Veselov, Yu. V., Skvortsov, N. G. Transformation of the culture of trust in Russia. Monitoring of public opinion: economic and social changes, no. 1, pp. 157–179, 2023. DOI: 10.14515/monitoring.2023.1.2212. (In Rus.) 11. Shtompka, P. Trust is the basis of society. translation from Polish by N. V. Morozova. M: Logos, 2012. (In Rus.) 12. Tyurikov, A. G., Dyagilev, V. V., Kuleshov, S. M. Trust in the system for assessing the effectiveness of intercultural communication. Communicology, no. 2, pp. 69–83, 2022. DOI: 10.21453/2311-3065-2022-10-2-69-83. (in Rus.) 13. Kupreichenko, A. B. Psychology of trust and mistrust. M: Institute of Psychology RAS, 2008. (In Rus.) 14. Picard, R. G. Measuring quality by journalistic activity. Measuring Media Content, Quality, and Diversity. Approaches and Issues in Content Research. Ed. by R. G. Picard. Turku: Turku School of Economics, 2000: 97–103. (In Eng.) 15. Dimock, S. Trust and Cooperation. The Routledge Handbook of Trust and Philosophy. New York: Routledge, Taylor & Francis Group, 2020: 160–174. (In Eng.) 16. Díaz-Campo, J., Segado-Boj, F. Journalism Ethics in a Digital Environment: How Journalistic Codes of Ethics Have been Adapted to the Internet and ICTs in Countries Around the World. Telematics and Informatics, no. 4, pр. 735–744, 2015. DOI: 10.1016/i.tele.2015.03.004. (In Eng.) 17. Shatskaya, A. D. Television content in new media: The work of television channels with broadcast content on the Internet. M: Aspect Press, 2022. (In Rus.) 18. Harmer, E. Is Digital News Really that Digital? An Analysis of How Online News Sites in the UK use Digital Affordances to Enhance Their Reporting. Journalism Studies, no. 21, pр. 2234–2248, 2020. DOI: http://dx.doi.org/10.1080/1461670x.2020.1831397. (In Eng.) 19. Doyle, G. Multi-Platform Media and the Miracle of the Loaves and Fishes. G. Doyle. Journal of Media Business Studies, no. 12, pр. 49–65, 2015. DOI: 10.1080/16522354.2015.1027113. (In Eng.) 20. Roud, E. Trust and emergency management: Experiences from the Arctic Sea region. Journal of Trust Research, no. 2, pр. 203–225, 2019. DOI: 10.1080/21515581.2019.1649153. (In Eng.) 21. Doroschuk, E. S., Trifonova P. V. Specifics of sports media in the format of podcasting as a sociocultural phenomenon (using the example of the Russian blogosphere). International scientific research journal, no. 5, pp. 80–84, 2022. DOI: 10.23670/IRJ.2022.119.5.119. (In Rus.) 22. Hu, A. Radius of Trust: Gradient-Based Conceptualization and Measurement. Social Science Research, vol. 68, pр. 147–162, 2017. DOI: 10.1016/j.ssresearch. (In Eng.) 23. Shalyutina, N. V., Pridatchenko, M. V., Sitnikova, I. V. The role of social media in the formation of interpersonal trust among young people. Bulletin of the Nizhny Novgorod University. N. I. Lobachevsky, no. 2, pp. 135–140, 2019. (In Rus.) 24. Shalyutina, N. V. Specifics of the use of social networks by young people: radii and sources of trust. Communicative practices of modern youth: prospects and challenges. Under the general editorship of prof. Z. H. Saralieva. N. Novgorod: Nizhny Novgorod State University named after N. I. Lobachevsky, 2022: 470–474. (In Rus.) 25. Golubev, A. V. The phenomenon of author’s memory in interdisciplinary dialogue. Bulletin of Perm University. Russian and foreign philology, issue. 4, pp. 156–166, 2012. (In Rus.) 26. Sossyur, F. de. Course of general linguistics. Ekaterinburg: Ural University Publishing House, 1999. (In Rus.) 27. Zinder, L. R. The influence of speech tempo on the formation of individual sounds. Scientific notes of Leningrad University, no. 325, pp. 3–28, 1964. (In Rus.) 28. Kolshanskiy, G. V. Communicative function and structure of language. M: URSS, 1984. (In Rus.) 29. Pikkarainen, M. On the means of building interaction on Russian television. Studia linguiustica cognitiva. Vol. 3. Cognitive dynamics in language interactions: collection of scientific papers. M: FLINTA, 2019: 227–239. (In Rus.)
Full articleМedia Text: Communication Tactics for Building Trust
0
9